Contact

Contact Us

Whether you have a question about a course, using the platform, feedback, or anything else, we’d love to hear from you.

FAQ

Most frequent questions and answers

Every purchase includes lifetime access. No subscription fees, they are yours!

We want you to be completely satisfied with your purchase. If for some reason a course doesn’t meet your expectations you’re entitled to a full refund within 14 days of your purchase.

Three simple notes about our refund policy:

  1. No refunds will be given after 14 days from your purchase.
  2. All refunds are discretionary. For example: if you watch 50% of a course and then ask for a refund, we reserve the right to deny your request. Why? Our lenient refund policy is designed to give people a chance to watch a few chapters and determine if the course is a good fit for them. Watching more than half the chapters for free is taking advantage of our instructors and this policy.
  3. If you have watched a few chapters and decide the course isn’t for you, simply contact us through the form above and include:
    • Your name.
    • Email you signed up with.
    • A brief description of why you are not satisfied. This helps us to improve future content and provide feedback to the instructors.

If we add additional content to any of our courses you will receive an email from Vimeo notifying you of the additional material and it will be automatically added to your course

Absolutely! Simply send us an email with your purchase receipt and we’ll send you a free coupon to access the course you purchased.

Currently the only way to access the videos is by logging in to the X Pollination platform. Developing a secure way to enable customers to view videos offline is something we will offer in the future however we don’t have a timeframe on that yet.

Currently this is not a service that X-Pollination Productions offers (although we are looking into it for the future). However for Long Jump-  Janay DeLoach Soukup has a camp and does private coaching https://www.podiumperformance.co 

For Golf – Bobby Peterson offers personal coaching http://www.theonestoppowershop.com

Great! Send us a quick note through our contact form and we’ll be happy to set up a call to discuss the opportunity further.

Issues/Suggestions

We’re working hard to bring you the best experience possible and your feedback is an invaluable part of that process. Any and all reported issues or suggestions are truly appreciated!